Frequently Asked Questions

Where is Plarke based?

Plarke has two Operational Facilities located in Melbourne, Australia and Auckland, New Zealand. Both sites are closed to the public unless prior appointment is made. Plarke's Design & Marketing division is located in Auckland, New Zealand. 

How do I contact you?

The best way to contact us is via Email (info@plarke.com.au) or Facebook Messenger (facebook.com/plarke). 

What are your products made from and are they durable?

All of our products are made from commercial grade Acrylics or sustainably sourced quality timbers.

I've ordered House Numbers/Signs, how do I install my order and why do you not provide screws?

There are a variety of ways to install numbers and signs, we can provide screw holes or stand-off mount holes. You could alternatively use a liquid nails type product for outdoors or non-permanent adhesives for interior walls, but we strongly suggest you check with your local hardware store as different surface areas may require specific glues or silicones. We do not provide screws as there are so many different surface areas, from timber to masonry, so it is best to enquire at your local hardware store.

All of our products are on our website and we welcome you to order online. If you do have issues ordering, please email info@plarke.com.au

Can I get a custom designed products?

Yes, to a point, please enquire, email info@plarke.com.au.

Can I get a sample before I buy?

Yes, but only for large or on-going commercial orders.

Will I receive a Proof prior to production?

Proofs are not provided for House Numbers unless requested. Proofs are provided for all other products unless stated otherwise.

How long will an order take?

Order times vary depending on what product and what quantity is ordered. Please view the "Lead Time" description at the bottom of each product. If your order is urgent, please make a note in the text box at Checkout or Email info@plarke.com.au to enquire. We will always try our best to meet your needs.

What payment options do you have?

We have a secure credit card processing gateway called Stripe, it accepts all major credit cards. 

How long and how much for shipping or can I collect?

All of our products are made to order due to the custom component of what we do. Shipping times vary depending on location. We estimate anywhere from 4 to 7 business days for delivery. Collection is not available at this stage. We have a flat fee cost of $18.

What if my order is damaged during delivery?

We securely package all orders in double-walled corrugate card but should your order be damaged, please send us a photo and contact us immediately via Email (info@plake.com.au) and we will replace your order at no cost.

Do you ship internationally?

Please email us if you have any specific requirements.

I want to make a bulk order, do I have to pay in full upfront?

For orders under $500, payment is required in full upfront. For orders exceeding $500, we require a 50% deposit before production begins and then the balance to be paid on completion. 

Have you got a question? Please feel free to contact us at info@plarke.com.au.